Exness Customer Support Channels in Hong Kong
Our company offers dedicated support services tailored for traders in Hong Kong. We provide multiple contact options to ensure you receive prompt assistance. Our team is familiar with Hong Kong’s regulatory environment and trading preferences, ensuring localized service. Communication channels include live chat, email, and telephone support. These operate around the clock to align with various trading hours in the region.
How to Access Live Chat Support
Begin by visiting the official Exness website and locate the chat icon at the bottom right corner. Click it to open the chat window and choose your preferred language. The system will connect you to an available support agent within minutes. Our live chat supports file uploads, enabling you to share screenshots or documents for faster problem resolution. Screen sharing options are available for in-depth platform navigation assistance.
- Open the Exness website and click the chat icon
- Select your language preference
- Describe your issue or question clearly to the agent
- Use file upload to send relevant screenshots or documents
- Request screen sharing if you need step-by-step guidance
This feature allows real-time interaction with our team to resolve account setup, technical, or trading inquiries efficiently. Chat histories are saved for 30 days for your reference. Verified account holders receive priority in the queue for faster response times.
Phone Support Services and Operating Hours
Phone support for Hong Kong clients is available from 9:00 AM to 6:00 PM HKT. This channel offers immediate help for urgent issues related to accounts or trading. Calls are routed to specialized teams based on inquiry type such as account verification or technical assistance. When calling, have your account credentials and details about the issue ready.
- Dial the Hong Kong support number during local business hours
- Provide your registered email and phone number for verification
- Describe the problem clearly and provide any error codes
- Answer security questions to confirm identity
- Request a callback if the issue requires extended troubleshooting
Call recordings are maintained for quality assurance. Reference numbers are provided for follow-up purposes.
Account-Specific Support and Verification Assistance
Our verification team assists clients with document submission and identity confirmation complying with Hong Kong standards. We accept Hong Kong Identity Cards, passports, utility bills, and bank statements for address proof. Documents must be clear, unaltered, and dated within three months. Translations are required for documents not in English or Chinese.
- Upload a valid Hong Kong ID or passport
- Submit proof of address not older than 3 months
- Ensure document photos are clear and unedited
- Include bank statements or utility bills matching registered address
- Provide certified translations if necessary
Verification typically completes within 24 to 48 hours. Incomplete submissions may delay processing by several days.
Trading Platform Technical Support
Our technical team offers assistance for MetaTrader 4, MetaTrader 5, and Exness Trader platforms. We cover installation, login issues, trading tool setup, and connectivity problems. Support extends across Windows, macOS, iOS, and Android devices. We verify system compatibility before installation to prevent issues.
Platform Installation and Setup Support
To install the platform, download the installer from our website. Verify your device meets system requirements: Windows 7 or higher, macOS 10.12+, iOS 12+, Android 6+. We guide you through firewall and antivirus configuration to allow platform connectivity. After installation, connect your account by entering your login credentials and selecting the appropriate server for Hong Kong.
Mobile Platform Support Services
Mobile support covers app installation, login troubleshooting, and notification setup. We assist with data synchronization and order execution on iOS and Android devices. Common fixes include clearing cache, updating apps, and managing permissions. We offer guidance on using mobile-specific trading features like one-click trading and push alerts.
Deposit and Withdrawal Support Services
Our finance team assists with deposit and withdrawal inquiries tailored for Hong Kong clients. Supported methods include local and international bank transfers, credit cards, e-wallets like Skrill and Neteller, and cryptocurrency where applicable. We provide guidance on minimum deposit amounts, currency conversions, and fee structures.
- Choose preferred payment method via your account dashboard
- Verify account balance and currency settings before transaction
- Upload required documents for withdrawal verification
- Track transaction status through real-time updates
- Contact us for assistance with failed or delayed payments
Withdrawal requests are processed within 24-72 hours depending on the payment method. Verification might be required for security compliance before funds are released.
Educational Support and Trading Guidance
We provide a range of educational resources and personalized trading support for Hong Kong traders. Resources include video tutorials, market analysis reports, and one-on-one strategy consultations. Our team helps clients understand technical indicators, risk management, and platform tools.
Available Educational Resources
Our content covers beginner to advanced levels. Tutorials explain platform navigation and basic trade execution. Market analysis reports focus on economic events impacting forex and CFDs. Advanced consultations assist with algorithmic trading and expert advisor development.
Personalized Trading Consultation
Clients can request tailored sessions covering account optimization, trading setups, and risk controls. We assist with VPS setup and automated trading configurations. Coding support for custom indicators and backtesting is available upon request. Reach out via our contact us channels for booking and inquiries.
❓ FAQ
How can I contact Exness support in Hong Kong?
Use live chat on our website, email the Hong Kong support address, or call during business hours for immediate assistance.
What documents are required for account verification?
A valid Hong Kong ID or passport, proof of address dated within three months, and a bank statement or utility bill matching your registered address.
Which trading platforms does Exness support?
We support MetaTrader 4, MetaTrader 5, and the Exness Trader app on Windows, macOS, iOS, and Android.
How long do deposits and withdrawals take?
Deposit processing is usually instant or within 24 hours, while withdrawals may take 1-3 business days depending on the payment method.
Can I get personalized trading education?
Yes, we offer one-on-one consultations and customized educational materials tailored to your trading level and goals.
